ChatGPT and GPT-3 have got much hype in the tech and digital sphere around the globe. ChatGPT is a conversational language model that is trained to generate human-like responses to a specific input.
It is a variant of the GPT-3 model, developed by OpenAI. GPT-3 is based on an AI-powered neural network that is trained on how a human brain can process information and respond accordingly.
Businesses across the globe have started realizing the potential of custom-informed GPT-3-based chatbots to elevate the performance level of their customer service and make it amazingly responsive, customized, and result-oriented.
This post will discuss the scope and benefits of having a GPT-3-based chatbot and how transforming its implementation can enhance customer services.
What Makes GPT-3 Stand Out from Other Language Prediction Models?
GPT-3 stands for Generative Pre-trained Transformer-3, a third version of the transformer model created in 2017. It is a deep-learning system that uses several layers of neural networks to process information and generate a prompt output.
It has been trained on over 175 billion parameters stored in a vast database. Some other factors that make GPT-3 distinct from other language prediction models are:
- As it runs online, there is no need to download anything to your computer or a server. You can just include calls to the GPT-3 API in your website’s source code.
- GPT-3 is highly customizable; hence, developers can code for a chatbot that delivers custom responses to user queries.
- GPT-3 is 17 times larger than GPT-2 and almost 10 times bigger than Microsoft’s NLG model and is highly user-friendly.
- It can answer questions, offer opinions, and engage in conversations pertaining to a wide range of topics.
Creating a GPT-3-Powered Chatbot
There are certain steps that you will need to follow to successfully incorporate GPT-3 chatbot into your website.
- Sign-up for an Open AI account
- Go to the “Manage Account” section in the right upper corner and copy your API key
- Then go to “Bot Settings” and paste your API key
- Choose a suitable AI model to generate bot replies
- Add prompts to the bot
- Add a token number
- Click “Save” and test your bot
Training GPT-3-Powered Chatbot for Personalized Responses
Before implementing a GPT-3 chatbot for customer service, businesses must understand the essence of context when using AI tools. A GPT-3-powered chatbot trained with clear context prompts will help the AI model grasp the meaning and relevance of the information that must be processed.
The role of “context” gets even more crucial when you are going to use it for customer service. The AI model must understand customers’ basic concerns and challenges and then respond to their queries accordingly.
Without clarity of context, the GPT-3 chatbot will yield generic responses which will not be as relevant to the users. The chatbot must be trained on a large dataset including customers’ interactions and questions.
This will lead to creating more personalized responses that can resolve the maximum challenges the users face.
Advantages of GPT-3 Chatbot in Customer Service
A GPT-3-powered chatbot can offer multiple benefits to your customer service when implemented with clear goals and objectives.
Here are some major benefits in terms of enhancing customer service with GPT-3 capabilities.
Enhanced Speed and Efficiency
The advanced AI capabilities of GPT-3 can prove to be transformational for any business’ customer service as it can offer much more swift, accurate, and personalized responses to user queries.
When users get instant responses to their queries and challenges, they tend to be more loyal to a brand.
Enhanced Customer Experience
The language processing capabilities of GPT-3 allow the chatbot to understand and respond to customer inquiries in a human-like way.
Moreover, based on the previous inquiries of customers, it can also offer personalized suggestions and responses that can raise the level of customer experience.
Consistency Backed by Accuracy
A GPT-3-powered chatbot can easily process a large amount of data to provide users with more accurate and consistent responses.
When users find their answers without any biased results, their engagement level increases and they tend to make more purchases from that brand.
By automating the responses through the GPT-3 chatbot, businesses can save costs by deploying minimum human agents in the customer service & support department.
The majority of human resources can be used or engaged in more complex or value-added tasks requiring critical thinking.
Handle Queries in Multiple Languages and Dialects
One of the greatest abilities that a GPT-3-powered chatbot can perform is that it can respond to queries in multiple languages and different dialects.
This makes it a much-preferred choice for multinational businesses that need to deal with customers from varied countries.
Keep Customers Updated with the Latest Products & Services
Depending on the context that you have used to train a GPT-3 chatbot, it can also provide the required information on the latest inventory available with a brand.
This will keep users/customers updated with the latest stock information and compel them to make a purchase.
You can also trigger automated emails for customers offering them updated information on your latest stocks, price, deals & discounts, and more.
Key Points to Consider Before Training the GPT-3 Chatbot
GPT-3 was initially launched in 2020 and was fine-tuned with GPT-3.5 in 2022. You must keep certain factors under consideration prior to GPT-3 chatbot development.
Ensuring the Data Quality: A GPT-3 chatbot will respond according to the data used to train it. Hence, you must focus on both the quality and quantity of the data to get accurate and unbiased results.
No Use of the Internet: AI assistants like SIRI and Alexa use the internet to trace their responses or answers whereas this is not the case with GPT-3. It forms sentences word by word based on the tokens that come next.
Limited Scope for Input: Almost all transformer architectures including the GPT-3 have a limited size for inputs. Users cannot provide a lot of text as input to get desired results from GPT-3 as its prompt limit is around 2048 tokens.
Some Other Advantages of Using GPT-3
Besides automating your customer service with a GPT-3-powered chatbot, the GPT-3 API can enable businesses to do a lot more by leveraging its fullest capabilities.
Here are some other tasks that you can streamline and automate:
Content Marketing: Businesses can also create blog posts, emails, product descriptions, and web copy using GPT-3. This can help them save time spent on drafting content manually and boost their marketing campaigns with more intuitive and relevant content.
Data Analysis: Data is a critical element in maintaining a competitive edge and getting valuable insights into consumer behaviors and market trends. GPT-3 can easily parse unstructured data and identify relevant concepts and entities in the data. It can analyze and summarize data to identify current trends and consumer preferences.
Semantic Search: GPT-3 can prove to be an effective tool to implement semantic search as Google does. By using natural language processing, it can effectively make sense between words and concepts and yield more relevant responses for search queries.
All it needs is careful consideration along with proper planning to get a GPT-3 chatbot built for your customer service.
This transforming tool has proven its efficacy in boosting customer experiences with its accurate, consistent, and intuitive responses.
In addition, this can also help customers to get all their challenges resolved quickly, and in a personalized way.